ERP Account Manager

ERP Account Manager

Canada (work remotely)

 

Are you a JDE expert?

 

Have you managed large accounts across Canada?

 

We are engaged in a search for a large, Global MSP, currently hiring an ERP Account Manager who will be responsible for the following:

  • Participate in customer governance groups
  • Ensure compliance to services levels
  • Manage contract life-cycle
  • Manage all escalations to successful resolution
  • Lead weekly customer status meetings and executive conference calls
  • Maintain communication with customer through the escalation process
  • Perform Third Party Vendor relationship management
  • Ensure services being billed are compliant with services contracted
  • Manages all billing related escalations and disputes
  • Understand client’s business, model and climate
  • Obtain Client Satisfaction Pulse
  • Manage all communication (internal/external)
  • Identify customer needs proactively

Project Management Components

  • Lead/Coordinate project activities (Identify key project deliverables; project risks and issues; develop project plan)
  • Facilitate meetings to identify project shortfalls and excess coverages
  • Provide information on processes, products, services

Upselling

  • Priority: ECare, Disaster Recovery, Security
  • Contract renewals
  • Identify upcoming client projects

 

Qualifications/Education

  • Degree in Management Information Systems, Computer Science degree, or a similar field.
  • Prefer experience with ERP clients (EBS, Oracle, JDE, Hyperion, or SAP)
  • Technical knowledge: Use of commercial ERP software product (JDE, Oracle, SAP)
  • Certificate in project management – Nice to have

 

If you are interested in this position, please send an updated copy of your resume, along with an email as to why you think you would be a good fit for the position to:

jgorecki@pmcrecruitment.ca and call: 647-265-9452

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