Level 2 Support Specialist

Level 2 Support Specialist

Toronto, Ontario

PMC has partnered up with a very reputable Managed Service Provider located in Toronto who is looking to hire a Level 2 Support Specialist. The ideal candidate will possess 3 years or more supporting and implementing IT solutions in the SMB market. If you are a well-spoken Help Desk Support Technician that can work independently and with a small team then this position is definitely for you. You will work directly out of Connectwise for managing IT support request and participate in projects involving server, network and desktop deployments.

Skills and qualifications

  • Must be fluent in written and spoken English and possess customer service experience
  • 3+ years of experience providing end-user support for Microsoft Technologies, network infrastructure as well as Servers
  • Strong technical knowledge in the following technologies:
  • Microsoft Windows 7/8/10
  • Microsoft Server 2008/2012
  • Strong documentation skills, excellent verbal and written communication
  • Must have the ability to multi-task and have strong organization skills
  • Experience both in the field and working in a team environment supporting multiple clients’ infrastructures
  • Ability to prioritize workload and adapt to new processes and procedures in a fast-paced environment Experience using automated help desk ticketing system



  • Competitive Salary
  • 2 weeks Paid Vacation
  • Excellent Group benefits plan
  • Educational Reimbursement
  • Flexible work hours /environment
  • Opportunity to win an additional 1 week paid vacation
  • Monthly Lunch and Learns
  • Being part of a team of highly driven individuals to do what it takes to be best in class
  • Career mentorship and growth
  • Awesome office space and location with full kitchen, pin ball machine and even a Play Station 4

This is an excellent opportunity for the right individual to work in a fun and dynamic working environment with an excellent opportunity to learn/grow their career and play with many new technologies.

If you are interested and require more information about the position, please contact me at dahmed@pmcrecruitment.ca 647-265-8419

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