Tier 1 IT Specialist (Managed Services Experienced)

Tier 1 IT Specialist (Managed Services Experienced)

North York,ON

Are you seeking an exciting opportunity to join a growing team where you get to put your skills to good work?

Would you like to join a company where work life balance is key?

Do you have what it takes to ensure things are running smoothly and when they are not do you have the motivation and skills to fix them?

If so please read on…..

Our client located in the North York is seeking a highly motivated individual to join their team. With the technical skills to back it, the ability of being able to provide technical advice to non-technical people.

Key Responsibilities: 

  • Working under the direction of the Manager, you will act as the first point of contact for customers to receive technology support;
  • Respond quickly and professionally to requests received through the IT ticketing system;
  • Collaborate with clients and technology staff to identify and troubleshoot PC and IP telephony related issues;
  • Participate in the installation and maintenance of all PC hardware, software, and other related equipment;
  • Perform onsite and remote tech support troubleshooting of hardware, software and networking issues for various clients;
  • Perform Level 1 tech support fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and application;
  • Maintain a knowledge repository to capture resolution efforts.


  • Minimum of two (2) years of experience working in Managed Service Provider (IT firm);
  • Experience using common IT Service Desk tools (e.g. Service Now, Remedy);
  • In-depth knowledge of the Microsoft Office Suite and Windows 7/10 operating systems;
  • Knowledge of basic networking troubleshooting concepts;
  • Understanding and experience isolating hardware issues and coordinating replacements;
  • Experience utilizing desktop imaging tools and techniques
  • Knowledge of mobile devices, management tools and techniques;
  • Knowledge of ITIL principles
  • Knowledge of Microsoft Exchange, Office 365, Gmail
  • Experience with troubleshooting and supporting mobile devices iPhone, iPad, Android and Blackberry
  • Experience with Remote Control Software
  • Knowledge of networking hardware including Cisco, SonicWALL, routers, NG firewalls, switches and VPN appliances
  • Knowledge of VoIP including FreePBX, Asterisk, Cisco UC, etc.

This is an incredible opportunity for the right individual. If you are interested, please send in your resume in complete confidence to Maryna Skobal at mskobal@pmcrecruitment.ca or contact me in the office at 647.265.9451

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