Key Account Manager

Key Account Manager
Toronto, Ontario
Full Time, Base Salary + Commission + Benefits

Our client is currently seeking a dynamic and result driven Key Account Manager to join their team. You will be responsible for representing our client in key strategic activities and acts as an interface between the customer and the internal organization. The Key Account Manager develops a strategic partnership and close relationship with the customer’s representatives.

Essential Job Functions:

  • DEVELOPS STRATEGY REGARDING EACH ACCOUNT
  • setting a long-term goals with each assigned account
  • developing and modifying the plan to get there
  • identifying the strategic projects that make up the plan
  • engaging the relevant departments to develop and deliver the solutions
  • MANAGES THE RELATIONSHIP WITH EACH ACCOUNT
    • building and maintain credible relationships with the customer’s key decision makers
    • facilitating and maintaining relationships on the senior levels between the customer and Senior Management
    • taking responsibility for the customer
  • TAKES RESPONSIBILITY FOR THE CUSTOMER
  • providing ease of doing business for the customer
  • pursuing quick resolution of immediate needs
  • understanding and anticipating key activities/opportunities
  • ensuring a unified approach to each account
  • ENSURES UNIFIED APPROACH TO EACH ACCOUNT
  • communicating strategy for each account to internal stakeholders
  • building a single virtual team based upon trust among the members working toward a common goal
  • MANAGES ESCALATION OF ISSUES
  • taking measures to avoid (and/or minimize) negative effect on business (and target achievement)
  • initiating escalation to make Senior Management aware of the situation
  • works to meet customer needs
  • CONTRIBUTES TO TEAM EFFORT
  • welcoming new and different work requirements; exploring new opportunities to add value to the organization; helping others accomplish related job results as and where needed

Job Required Knowledge, Skills and Abilities:

  • Knowledge of Fare Collection Systems products
  • Knowledge of the public transportation industry
  • Ability to take responsibility, act proactively, engage resources and secure commitments in order to develop business opportunities
  • Ability to empathize with the customer’s business and organizational situation
  • Ability to make a business case for action and be persuasive if necessary
  • Ability to network effectively and manage others without authority; team player
  • Analytical thinking skills, time management skills and ability to be pro-active with a sense of urgency Strategic thinking skills
  • Must have proven meticulous attention to detail, strong communication skills, good organizational skills and the ability to self-direct and prioritize in a dynamic and fast-paced environment
  • Must have valid driver’s license in state of residency
  • This position requires travel to customer and non-customer sites in North America and Europe (35%).

Required Education and Experience

  • BS degree from accredited college or university in mechanical engineering desired; equivalent combination of technical education, certifications and experience may be substituted.
  • 3-5 Years or more directly involved in installation/maintenance of electrical and mechanical-electrical systems and equipment
  • 3-5 Years or more involved in sales activities

Should this opportunity be of interest to you, we would like to speak with you in the strictest of confidence.  Please submit your C.V./Resume to:

ivesic@pmcrecruitment.ca

Should you already be in a similar role in Industry or should this be the next step in your career and you would like to discuss further details regarding this position or any other within the Design & Construction field please do not hesitate in contacting Ivana Vesic for a confidential discussion on: 647.484.0449 or via email:

ivesic@pmcrecruitment.ca

PMC Specialist Recruitment Solutions is a Canadian firm established specifically to meet the recruitment needs of the Design & Construction Industry related to Buildings & Infrastructure. Partnering with top tier firms and organizations while representing the career goals and aspirations of our candidates, we provide effective recruitment solutions ensuring a match that produces positive and rewarding results. Whether you are an employer seeking key staff or a professional looking for your next role, PMC Specialist Recruitment Solutions offers its specialty service and expertise producing effective and efficient results.

Specialties:

Architecture & Interior Design

Construction & Development

Consulting Engineering

  • Mechanical
  • Electrical
  • Civil
  • Structural
  • Environmental
  • Energy / Sustainability

Cost Consulting

Specialty Contracting

Facilities & Property Management

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